Help
Returns & care
A personalised bottle is made for one person, so returns work a little differently here. If anything isn’t right, we’ll make it right.
If it arrives wrong or damaged
We replace it, no charge, no fuss. If your bottle arrives damaged, leaks, or the name is mis-set against what you ordered, email us a photo within 30 days of delivery and we’ll remake and reship it.
Personalised & unopened
Because every bottle is made to order with a name, we can’t resell a returned one. Unused, unopened bottles can be returned within 30 days for a refund or store credit. Opened fragrance can’t be returned for hygiene reasons.
Starting a return or replacement
Three steps, one email.
Email us
Write to [email protected] with your order number (it starts with MF‑) and, for damage, a quick photo.
We confirm
We reply within one business day with a prepaid return label or a replacement order, whichever applies.
It’s sorted
Store credit lands once we receive the bottle; replacements go straight back into production.
Make it last
Caring for your fragrance
- Keep it out of the light. Store the bottle away from direct sun and radiators, a drawer or box keeps the scent true for longer.
- Cool and steady. Bathrooms swing hot and cold; a bedroom shelf is kinder to an eau de toilette.
- Spray onto skin, not clothes. Pulse points, wrists, neck, warm the scent and carry it best. It can mark delicate fabrics.
- Use it within 24 months. Like all fragrance, it’s loveliest fresh. The gold name, of course, stays forever.
Still have a question?
We read every message.
Whether it’s a return, a replacement, or a name you want us to add, our team is one email away.
See also shipping & delivery and the FAQ.